Contract Customer Service Executive

Job Description

• Ensure the accurate and efficient processing of customer orders to meet target service levels and Distribution Cost.
• Liaison with the Logistics Service Providers (LSP’s) to prioritise orders as required.
• To promptly resolve customer queries in a professional manner.
• Monthly preparation and reporting of Customer Service and related KPI’s
• To deliver product and process training to all Customer Service representatives and internal stakeholders where relevant.
• Processing customer claims/Complaints
• Daily reporting of invoicing activity to stakeholders within the Commercial business.
• Communicate with Sales Team on the holiday’s delivery planning.
• Conduct Reservations of stocks during order processing.
• Managing Return orders and coordination of returns collections.

Requirements

• 2-5 Years in Customer Service Management.
• Preferably Tertiary qualification in Business, supply chain or finance discipline.
• Ability to prioritise and communicate effectively and direct team and LSP’s.
• Pro-active in executing plans.
• Systems Knowledge in SAP.
• Experience in communicating and managing Customers.
• Attention to detail.